Our target is tech support in 60 seconds or less, and over the last 90 days the average speed of answer was 20 seconds. You reach a technician who can start work, not a queue. For a genuine emergency we guarantee a response within the hour. Support line: 704.504.0338.

Yes. Co-managed IT is a large part of what we do. Your person keeps the parts they are good at, and we take the rest: after-hours cover, monitoring, security, projects, or simply the depth of a larger team when something unfamiliar turns up.

Support plans are monthly and flat, so the cost is predictable and nobody has to weigh up whether a problem is worth a phone call. We scope against what you actually run rather than a headcount band, and the satisfaction guarantee has no gimmicks attached to it.

Our office is at 9333 Forsyth Park Drive, Suite H, Charlotte, NC 28273, and most of our clients are across the Carolinas. Because the work is largely remote and proactive we support businesses further afield too, and we come on site when a job needs hands on it.