We have been doing this in Charlotte since 1996. Fast, reliable, knowledgeable, responsive: four words that are easy to print and harder to live up to, which is why we answer the phone with a real technician rather than a menu.
Founded in Charlotte as Data Consulting Group, LLC, trading as webcluster.com. The work back then was break/fix: something stopped, we came out and fixed it, and the invoice followed.
2000s
From break/fix to managed
Waiting for things to break turned out to be the expensive way to run IT. We moved clients onto monthly agreements with proactive monitoring, so the problems got caught before anyone noticed them.
Today
One provider, A to Z
Cloud, cybersecurity, 3CX telephony and software development sit alongside the support desk. Over 160 services, hundreds of companies and thousands of users, still run out of Charlotte.
181
businesses supported
167
services under one roof
76
IT professionals and team members
The people who trust us with it
Construction, manufacturing, furniture, compressors, pool management, textiles and accounting. Very different businesses with the same requirement: that IT stops being something they have to think about.
Our technicians typically have five to ten years behind them, and you are connected to one directly rather than being logged and called back. We invest heavily in keeping that knowledge current, because the technology does not sit still and neither can we.